Frequently Asked Questions

Yes we do. Free shipping is applied to every order.

Indeed. Most of them are pre-ordered.

Yes, you can. However, please keep in mind that the price could be higher than normal pre-ordered figures.

Absolutely, you can pay extra for that (10-20$). However, we could make it for free if your total bill is more than 1000$.

But at this moment, the feature is unavailable on the website. You can contact us before making any purchase for a custom mark. We really apologize for this inconvenience.

Normally, a figure takes us 3-5 weeks to accomplish and 1-3 weeks to ship it worldwide. Be patient, Art takes time!

Yes. Please send us an email so that we can write an invoice for you. In this case, you’ll be charged 50% of total cost each time.

In that case, contact us immediately! After checking the problem, we will consider a return or a replacement.

Unfortunately, we do not accept orders canceled or returned. We carve things manually and as soon as the purchase is made, we start sculpture it. Therefore, please order with care!

Don't hesitate to contact us via Form, we will response sooner.

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